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After a thorough selection process, the European leader in the fitness market chooses InfraVision and 4me to support not only their employees with IT but also to support their clubs throughout Europe with facilities and IT. We already started the implementation and...
About us We are InfraVision and we are Service Management specialists. We help service organizations of medium (from 1000 employees) and large organizations to be successful. Not only in the field of IT, but also in the field of HR, FM, legal and all other disciplines...
In the third quarter of 2020, Ordina Belgium made the strategic decision to choose 4me as their preferred application to support their customers as well as their employees. Wim Beauprez, Practice Manager Service Experience & Excellence, stated: "We have carefully...
About us We are InfraVision and we are Service Management specialists. We help service organizations of medium (from 1000 employees) and large organizations to be successful. Not only in the field of IT, but also in the field of HR, FM, legal and all other disciplines...
In the last two weeks GKN Aerospace continued their global roll-out of 4me and went live with this Enterprise Service Management solution in both the US and The Netherlands to support their employees in these region’s for all IT and HR related matters. In September...
This blog is a follow-up of a previous blog where we explained the challenges of most support organizations preparing for a shift-left initiative. As explained in that blog, the traditional tiered support model is no longer effective after a successful shift left and...
Most support organizations use a tiered support model for handling incoming requests. It all starts with level 1 (the service desk) and requests can be escalated to higher levels of support based on the complexity of the issue and the skills and knowledge of the...
AZL has been advising and taking care of the administration of dozens of pension funds with a total of almost 1.5 million participants for more than 50 years. Pension funds, employers and their employees strive for an optimal and future-proof collective pension. AZL...
In this article we answer frequently asked questions about what differentiates 4me from other service management solutions.
The ‘Watermelon SLA’ concept is a simple graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest messages across to the industry about expectation management, performance measurement, metrics and...