EMPOWER YOUR EMPLOYEES
Provide all the support your employees need to be productive. One portal, one app.
SINGLE POINT OF CONTACT
Deliver a consistent user experience with one place for all employee support.
Employee enablement is more than just IT support. Easily involve other departments like HR & Facilities.
Create workflows that involve multiple departments. Automate complex processes like on and offboarding.
Enable your employees to be productive and happy in their work.
Employees are the most valuable part of your organisation. They deliver what your brand promises. So you want to support them in the best possible way to make them effective in what they do. Not only with regards to IT, but for everything they need to perform: IT, HR, finance, legal, facilities, etc.
4me delivers the collaboration platform for all your supporting departments to empower your employees.
Other features you need to know about
Collaborate seamlessly with all supporting departments like IT, HR, Facilities and more. Create cross-departmental workflows for on and offboarding and relocations to boost efficiency.
Need to communicate with people that do not speak your language. Don’t worry: 4me will translate your data automatically. More than 20 languages supported already.
Collaborate without giving away too much information. 4me ensures that only relevant data is shared between collaborating parties. You are always in control of who can access your data.
One portal, one app
Get all the help you need at one place. Log a ticket, ask for help, request new software. It is al there.
Reports & dashboards
Create your own dashboards using the 250+ out-of-the-box reports. Create your own filters to fine-tune your data and share the result with your colleagues or external customers or suppliers.
Create complex workflows using drag-and-drop. Combine workflows with templates, automations and custom fields to fully automate your request handling, change processes and projects.
Inituitive and easy >>
Non-IT support often still depends on email. Get rid of those cluttered mailboxes. In 4me, clear and prioritized to do lists help to determine what needs to dealt with first.
Tech sheet 4me
All functionalities and technical specifications of 4me in one document. Handy!
Make a difference
Use artifical intelligence to proactively provide the right information at the right time. Minimize the administration effort and make your support staff more efficient and productive.
Only pay monthly for the number of agents that have access to the application. Easily scale up or down each month without long-term obligations.
Don’t reinvent the wheel. No need to configure or customize your own processes. Just define your services, upload your master data and get to work.
Ease of use
Get up to speed within minutes. The inituitive features of 4me are easy to learn and do not require extensive classroom training. For the more advances features, role based e-learning are available for free.
New features are released on a weekly basis. There is never downtime involved and new features are non-intrusive. Before the actual release any update can be evaluated and tested in a QA enviroment.
Built for speed
A key driver for joyfully using an application is performance. The response time of any transaction in 4me will always be below 0.5 second. Worldwide, guaranteed.
Traditional licensing models force you to buy licenses based on a ‘worst case’ scenario: the maximum number of users you expect to be logged in at any time. Downscaling is not possible in most cases. With 4me you pay one monthly subscription for every specialist that has access to 4me. You can easily administrate who has access at any time. Scale up or down at any time without long term obligations. Only pay for what you use.
Sometimes, predictable is a good thing
We all like surprises, but probably not during an implementation project. We have implemented service management applications for over 20 years so we know what to expect. Our best-practice implementation approach takes out the guesswork. Clear deliverables and a solid project structure ensures we deliver on time and within budget.
The best example of employee enablement
InfraVision convinced Deloitte Belgium to switch to 4me to give its employees the fastest and most user-friendly access to support for their IT services, answers to their HR questions, help with their lease cars, etc. InfraVision helped to design the complex service catalog and prepared the necessary 4me accounts to ensure that this collaboration between supporting departments takes place in a secure fashion.
“It was the elegance, the superior user experience, that made 4me stand out. A lot of attention has been paid to the design of the application. The team that developed it clearly understands the needs of the people who use their tool.”