IT SERVICE MANAGEMENT

GO FOR OPERATIONAL EXCELLENCE

DO MORE WITH LESS

The right information at the right time. Automations help to minimize administration.

WORK SMARTER

Intelligently designed  templates and workflows take out the guesswork and improve compliance.

BEST PRACTICES

Use what has proven to work. Focus on what really makes a difference in your organization.

IT has become a key enabler in most organizations and productivity drops instantly when IT Services are not available or downgraded. Supporting your IT from a business perspective seems logical but is challenging to implement because tooling is not service-oriented and processes are not cleverly integrated.

4me offers ITIL best practices out-of-the-box and is completely service-oriented.

Key features

BEST PRACTICES

Don’t reinvent the wheel. No need to configure or customize your own processes. Just define your services, upload your master data and get to work.

INFORMATION YOU DIDN'T ASK FOR (YET)

Use artifical intelligence to proactively provide the right information at the right time. Minimize the administration effort and make your support staff more efficient and productive.

MANAGE WORKLOAD AND TRACK COSTS

Get insight in both your support and project workload.  Manage your resources efficiently and monitor the costs of running and improving your services.

Customization is obsolete

There is no longer a need to design processes and customize tooling by yourself. ITIL has been around for more than 20 years so we know what works and what doesn’t. A modern ITSM solution is based on best practices and offers a high level of process integration and automation out of the box.

4me is developed by experts with decades of experience in the ITSM field.

toolbox

Related Case Study

Daikin Belgium

More clarity and transparency

Daikin Europe selected InfraVision to implement 4me as a replacement for HP OpenView ServiceDesk. They chose 4me due to its speed, ease of use, and ability to solve real-life scenarios without the need for customization of the product. InfraVision was chosen because of our extensive experience in 4me implementation projects.

Employees

Employees supported

Months to go live

%

Cost reduction

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SERVICE MANAGEMENT BEST PRACTICES

Other features you need to know about

More than just ITIL compliant

ITIL done right. Best practice processes that stood the test of time. Maximized process integration and automation ensure compliance and minimize effort

Templates

Take out administrative effort by creating templates for standard requests, tasks, changes and projects. Add custom fields without impacting the performance of 4me.

Reports and Dashboards

Create your own dashboards using the 250+ out-of-the-box reports. Create your own filters to fine-tune your data and share the result with your colleagues or external customers or suppliers.

Workflows

Create complex workflows using drag-and-drop. Combine workflows with templates, automations and custom fields to fully automate your request handling, change processes and projects.

Manage your projects, resources and costs

Get insight in both your support and project workload.  Manage your resources efficiently and monitor the costs of running and improving your services.

KCS based knowledge management

Let knowledge sharing be the driving force in your organization. Always available and up to date for colleagues and customers.

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