ABOUT US
“TO MAKE THINGS SIMPLE YOU HAVE TO UNDERSTAND THEM REALLY WELL”
We help you making your service organization successful by achieving operational excellence.
ITSM, ESM & SIAM EXPERTS FOR ENTERPRISE
Less buzz, more results
Service Management is a world full of buzzwords and ‘the latest and greatest’. Analysts go to great lengths to convince you that you should really work on (not so well-defined) concepts like digital transformation and doing everything ‘the Agile way’. Let us help you filter out the buzz and adopt the useful concepts. But we always make sure that the basics are taken care of first.
Trusted by leading business and enterprises
By converting our customer’s Service Management Strategy into an operationally excellent service organization we drive customer success.
Years experience
Customers
Successful implementations
NPS Score
CULTURE
Operational Excellence. Don’t settle for less!
We are all about transparency. Learn what to expect when you work with us. We are outspoken and always value a good discussion. We will regularly ask you for feedback so we can keep improving.
We deliver
Our solutions make your service organization successful. Our approach is pragmatic, reliable and focused on your goals. Our projects are on time, within budget and with the agreed results.
We believe
Service management is a journey, so a long term relationship with a customer is key. Your success and satisfaction is what matters to us.
We challenge
We dislike buzzwords. Assumptions need to be supported by experience or data. We are skeptical about common practices because there are often better ways to achieve the same (or better) outcomes.
We know
Our aim is to fill the gap between long term strategy and day-to-day operations. We will not advise ‘what’ without knowing ‘how’. Out of the box solutions are always preferred over customized variants.
