THE RIGHT CONNECTIONS
Maintain your master data in one place. Minimize effort and mitigate the risk of incorrect data.
Automate complex workflows and easily interact with external applications or data sources.
PEACE OF MIND
We offer your integrations as a managed service so you can focus on your core business.
Your Service Management Solution is not a stand-alone product. Data often needs to be exchanged with various (third party) systems. Nowadays, most systems offer APIs that allow you to build integrations. This sounds way easier than it turns out to be, however. Connectivity, firewalls, authentication mechanisms, protocols and data structure make building even simple integrations a challenge. Besides this complexity, you will still need to allocate developers with the skills (and time) to build and maintain your integrations.
Let us do the heavy lifting for you. We created an extremely powerful and flexible integration platform that enables us to integrate systems and data sources with very little effort. We offer these integrations as a managed service, making this a completely hassle-free solution.
We use our own custom built integration platform. Standardized modules allow us to reuse code and quickly build and maintain complex integrations.
We completely automated the deployment of new and modified code. Changes and fixes are tested using an automated process and are live within minutes.
RUNNING ON AWS
Our integrations run on the Elastic Container Service of Amazon. This eliminates the need to maintain infrastructure and allows us to focus on building awesome functionality.
Standard connectors are not the solution
People often look for standard connectors to easily integrate your system with external applications or data sources. Although understandable, the number of systems and potential data sources is endless. Many ITSM systems are so-called toolbox solutions which means that the data model can be customized extensively. This means that standard connectors often contain a ton of options which makes them hard to configure and maintain.
We have seen countless times that customers were not able to upgrade solutions because updated connectors for the new software versions were not (yet) available.
A closer look at our platform
To maximize development speed and reusability we have conceptualized our platform into functional modules. Each module is reused every time a new integration is developed. Fixes and enhancements to these modules are therefore immediately available in all integrations. Customer specific details and exceptions are handled in separate configuration files and (when necessary) custom modules. Incoming data is cached until sucessfully processed and develiverd to the target system. Failed delivery is repeated until successful to ensure no data is lost in case of connection issues or outages.
We love building integrations, not deploying and operating servers. Our platform is completely serverless, using Infrastructure as Code. This means that the necessary computing resources are automaticlly provisioned and managed by Amazon Web Services. As soon as new integration code is commited into one of our source code repositories, an image is generated, unit tested and deployed to an Amazon Elastic Container instance. A load balancer ensures incoming traffic is routed to the correct instance. Logging is centralized so we can easily monitor exceptions and perform event correlation and root cause anlysis. In case of failures or outages in instance is automatically redeployed to a different AWS availibilty zone. All instances are running in the Frankfurt region of AWS so your data will never leave the EU.
We probably did it before
Below are some examples of the integrations we created with our integration platform. Looking for something that is not listed here? Contact us!
|People Sync||Keep 4me in sync with external datasources like Active Directory, SAP Successfactors, Oracle PeopleSoft & Visma Raet YouForce|
|CMDB Sync||Keep your 4me CMDB in sync with external system management / discovery tools like ServiceNow, SNOW, Microsoft SCCM / Intune, Airwatch, Ultimo, jamf and Nagios|
|Offboarding module||Transfer open assignments of deactivated people based on configurable rules|
|BI Reporting Database||Keep an external SQL database (realtime) in sync with 4me. Use your own BI tools for reporting on 4me data|
|WorkflowMax Sync||Synchronize your data between 4me and WorkflowMax. Invoice your customers based on timesheet information|
|4me Account Provisioning module||Easily deploy new services and all related data to other 4me accounts|
|Email Reminder module||Send email reminders for open Requests and tasks based on configurable rules|
|Rally integration||Integrate 4me Change management with Rally for software development teams|
|JIRA integration||Integrate 4me Request and Change management with JIRA for software development teams|
|Microsoft DevOPS integration||Integrate 4me Request and Change management with Microsoft DevOPS for software development teams|
|ServiceNow integration||Connect 4me and ServiceNow for exchanging Requests, Changes and Tasks|
|Webhook Processor||Build complex workflows and integrations beween 4me and external datasources and systems|
|Topdesk integration||Connect 4me and Topdesk for exchanging Requests|
|4me on-premise integration||Connect 4me and 4me on-premise for exchanging Requests and Tasks|
|GetFeedback integration||Send GetFeedback surveys for completed requests and include survey results in the originating Request|
Related Case Study
4me as the linking pin
Guided by InfraVision in their search to replace HP Overview Service Desk, Canon Europe choose the combination of 4me as the preferred solution and InfraVision as their implementation partner. Both application management and infrastructure management are completely outsourced to service providers. Both involved providers used their own ITSM system so integrations between these systems were required. The main requirements were clear reporting on the performance of the providers and a consistent way of working for the Canon support employees.
SERVICE MANAGEMENT BEST PRACTICES
Build it yourself: 4me integration features
Full read-write access to the 4me data model. Business logic and validation is still enforced to ensure data consistency and maximize process automation. API keys can easily be generated and revoked.
Import and export API
Use CSV based imports and exports to maintain master data and exchange data with external (third party) systems. A full log of imports is available in the 4me administrator console.
Integrate 4me with your monitoring tools. The events API offers an easy way to create requests from monitoring alerts. Intelligent data matching ensures incidents are linked to the correct CIs and services.
Link your telephony system to 4me using the CTI API. Customers are identified by their phone number and automatically routed to an available service desk analyst.
Send triggers for certain events to external systems and create complex automations.
Automatically populate and synchronize your people, sites and organizations from a SCIM compatible data source.