4ME DEVELOPMENT UPDATES
Latest weekly release
Stay up to date with the latest 4me developments. We make a video summary of every update available on this page.
The fastest developing service management solution
Every weekend, new functionality is added to 4me. These updates are non-intrusive and vary from small usability updates to complete modules. Each release is available for testing and evaluation in your QA environment 1 week in advance.
Learn more about the latest update
After skipping one week due to our yearly 4me Connect conference we are back with quite a list of nice and mostly smaller updates. Enjoy!
00:00 Intro
00:16 Export Customized Views
01:25 Customize Intervals of Aging Reports
02:01 Add Request From Product Backlog
02:26 Additional Columns and Filters for UI Extension
02:52 Show Related Custom Collections in UI Extension
03:32 UI Extension Impact Check Functions
04:19 Update Reference of Custom View
04:35 New Automation Rule Triggers
05:23 Improved Shop Item Thumbnails for Mobile
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Archive
Every update we ever recorded. More than 700 updates already in a few years! Search for your topic of interest, click on the link to watch the video on Youtube and use the timestamp in the description or the ‘# In Video’ to quickly find the relevant part of the video.
| Update | # In Video | Date | Link |
|---|---|---|---|
| 4me App Released | 1 | 19/02/2019 | Click Here |
| Chart Type Indicator | 2 | 19/02/2019 | Click Here |
| Mark as VIP | 3 | 19/02/2019 | Click Here |
| Webhook Retry Success Notification | 4 | 19/02/2019 | Click Here |
| Ability to Update Custom Field Values Restricted | 1 | 19/10/2020 | Click Here |
| Track Billable Users Over Time (2:31) | 2 | 19/10/2020 | Click Here |
| Custom Link Parameters for Current User (4:15) | 3 | 19/10/2020 | Click Here |
| 4me Connect | 1 | 16/11/2020 | Click Here |
| Set Yourself as Away (1:21) | 2 | 16/11/2020 | Click Here |
| My Projects Option Added to Self Service (1:54) | 3 | 16/11/2020 | Click Here |
| Filter Changes by Requester Organization (2:31) | 4 | 16/11/2020 | Click Here |
| Business Unit Filter Added for SLA Reports (2:56) | 5 | 16/11/2020 | Click Here |
| Rotate OAuth Tokens (3:17) | 6 | 16/11/2020 | Click Here |
| Delete SCIM User Records | 1 | 13/01/2020 | Click Here |
| Microsoft Teams Added to Person Contact Details | 2 | 13/01/2020 | Click Here |
| Automation Rules for Team Coordinators | 3 | 13/01/2020 | Click Here |
| Open Export Job after Initiating an Export | 4 | 13/01/2020 | Click Here |
| Include Image in Knowledge Feedback | 5 | 13/01/2020 | Click Here |
| Note Redactions Included in Audit Entries | 1 | 09/01/2022 | Click Here |
| Added Account Filter for Services and Service Instances | 2 | 09/01/2022 | Click Here |
| Added Contract Filter for Configuration Items | 3 | 09/01/2022 | Click Here |
| Improved Watchlist Access | 1 | 29/03/2021 | Click Here |
| Add Custom Fields to Products (00:47) | 2 | 29/03/2021 | Click Here |
| All Administrators Are Notified About App Changes (02:29) | 3 | 29/03/2021 | Click Here |
| Email Template Removed (03:55) | 4 | 29/03/2021 | Click Here |
| Sophie Virtual Assistant Standard Integration | 1 | 01/11/2021 | Click Here |
| Automatic Incident Registration From Tasks | 2 | 01/11/2021 | Click Here |
| Insert Tables to Rich Text Fields | 1 | 17/05/2021 | Click Here |
| Place Problems on Agile Boards (01:03) | 2 | 17/05/2021 | Click Here |
| Reservation Usability Enhancements (01:18) | 3 | 17/05/2021 | Click Here |
| More Information About Colleagues in Self Service (01:57) | 4 | 17/05/2021 | Click Here |
| Improved Service Selection (02:29) | 5 | 17/05/2021 | Click Here |
| Sign In Screen Updates (02:55) | 6 | 17/05/2021 | Click Here |
| Fresh Icons for Welcome Screen (04:02) | 7 | 17/05/2021 | Click Here |
| Custom Field ID Validation (04:16) | 8 | 17/05/2021 | Click Here |
| Require a Minimum Number of Attachments | 1 | 11/06/2019 | Click Here |
| Ungroup on Reopen | 2 | 11/06/2019 | Click Here |
| Improved Sorting of Suggested Options | 3 | 11/06/2019 | Click Here |
| Introducing 4me's Virtual Agent | 1 | 14/10/2019 | Click Here |
| Customize Change Type Options | 2 | 14/10/2019 | Click Here |
| Add a Team Field to UI Extensions | 3 | 14/10/2019 | Click Here |
| Make Change Progress Visible in Self Service | 1 | 25/04/2021 | Click Here |
| Filter Capability in SHB Extended (01:43) | 2 | 25/04/2021 | Click Here |
| Report Descriptions (02:43) | 3 | 25/04/2021 | Click Here |
| Introducing the Organization Navigator (03:06) | 4 | 25/04/2021 | Click Here |
| Mitigation Target Field for Risk Management (03:30) | 5 | 25/04/2021 | Click Here |
| Two More SLA Filters (04:05) | 6 | 25/04/2021 | Click Here |
| Georgian Language Support (04:28) | 7 | 25/04/2021 | Click Here |
| Collapsible Agile Board (04:50) | 8 | 25/04/2021 | Click Here |
| Filter Products and CIs by Category Rule Set | 1 | 01/03/2021 | Click Here |
| Filters in Self Service for Key Contacts (02:00) | 2 | 01/03/2021 | Click Here |
| Effort Class Added to Export of Out of Office | 3 | 01/03/2021 | Click Here |
| Generate a New Request From a Task | 1 | 19/07/2020 | Click Here |
| Support for Next Business Day Targets | 2 | 19/07/2020 | Click Here |
| Setting a Group to status Waiting for Customer | 1 | 02/09/2019 | Click Here |
| Delete Tasks From Workflows Dynamically (00:56) | 1 | 07/03/2022 | Click Here |
| Add Tasks to Workflows Dynamically (03:29) | 2 | 07/03/2022 | Click Here |
| Multiple Customer Representatives per SLA (04:42) | 3 | 07/03/2022 | Click Here |
| Print Highlighted Texts in PDFs (05:00) | 4 | 07/03/2022 | Click Here |
| Create Invoice Within Other Records | 1 | 18/07/2021 | Click Here |
| Service Provider Lookup With Automation Rules (01:04) | 2 | 18/07/2021 | Click Here |
| Added Filters for Task Templates (02:07) | 3 | 18/07/2021 | Click Here |
| Warning Message When Billable User Is Created (02:27) | 4 | 18/07/2021 | Click Here |
| Default Sort Order of Account Trust View (03:29) | 5 | 18/07/2021 | Click Here |
| The Redesigned Inbox Console | 1 | 20/11/2018 | Click Here |
| First Line Support Agreement Reports | 2 | 20/11/2018 | Click Here |
| Pickup Targets | 3 | 20/11/2018 | Click Here |
| Less Scrolling | 4 | 20/11/2018 | Click Here |
| Account Designer Role | 5 | 20/11/2018 | Click Here |
| Search for Specific Record Types in Self Service | 6 | 20/11/2018 | Click Here |
| New Language: Portuguese (Brazil) | 7 | 20/11/2018 | Click Here |
| Excluded Request Groups from Reports | 8 | 20/11/2018 | Click Here |
| Use Automation Rules to Maintain Financial Information of CIs | 9 | 20/11/2018 | Click Here |
| Filter Project Task Views and Reports by Program | 1 | 10/02/2020 | Click Here |
| Three More Configuration Management Reports | 2 | 10/02/2020 | Click Here |
| Improved Subject for Import Email Notifications | 3 | 10/02/2020 | Click Here |
| Add Custom Fields to Services, Service Instances and Teams | 1 | 07/09/2020 | Click Here |
| More Standard Reports for KPI Tracking | 2 | 07/09/2020 | Click Here |
| Line Charts | 3 | 07/09/2020 | Click Here |
| Service Desk Resolution Reports | 4 | 07/09/2020 | Click Here |
| Change ID & Project ID Included in Time Entry | 5 | 07/09/2020 | Click Here |
| Filter Configuration Items by Account and Support Account | 6 | 07/09/2020 | Click Here |
| Current and Upcoming SLA Targets | 7 | 07/09/2020 | Click Here |
| Outage Duration by SLA Report | 8 | 07/09/2020 | Click Here |
| Tack Successful Changes and Projects in Dashboards | 9 | 07/09/2020 | Click Here |
| Zero Planned Effort Allowed | 10 | 07/09/2020 | Click Here |
| Affected SLAs No Longer Affected | 11 | 07/09/2020 | Click Here |
| Use SCIM to Add MS Teams Chat Link to | 12 | 07/09/2020 | Click Here |
| Major Incident Icon Visible in SHB | 13 | 07/09/2020 | Click Here |
| Use Source & Source ID to Update Requests with | 14 | 07/09/2020 | Click Here |
| Filter Service Offerings and Service Instances by SLA | 15 | 07/09/2020 | Click Here |
| Assign Request After Workflow Completion | 1 | 07/02/2022 | Click Here |
| Workflow Control: Rework Loops and Exception Flows | 2 | 07/02/2022 | Click Here |
| Send Emails From Requests | 3 | 07/02/2022 | Click Here |
| Assigning After Relating to a Workflow | 4 | 07/02/2022 | Click Here |
| Automation Rules Moved to Action Menu | 5 | 07/02/2022 | Click Here |
| Better Indication of Disabled Service Offerings and Request Templates | 6 | 07/02/2022 | Click Here |
| Use UI Extensions to Make CI Fields Required | 1 | 05/08/2019 | Click Here |
| Enforce Uniqueness of IDs in UI Extensions | 2 | 05/08/2019 | Click Here |
| Introducing Out of Office Periods | 1 | 18/11/2019 | Click Here |
| Group Completed Requests | 2 | 18/11/2019 | Click Here |
| Support for OpenID Connect | 3 | 18/11/2019 | Click Here |
| Data Protection Workflow Examples | 4 | 18/11/2019 | Click Here |
| Sort Inbox Views by Last Update | 1 | 23/03/2020 | Click Here |
| Time and Cost Tracking by Project | 2 | 23/03/2020 | Click Here |
| Request Completion Duration Report | 3 | 23/03/2020 | Click Here |
| Display Report as Bar, Pie or Donut Chart | 1 | 07/03/2021 | Click Here |
| Use Filter to Group Report Data (01:18) | 2 | 07/03/2021 | Click Here |
| Group by Custom Field Values (02:34) | 3 | 07/03/2021 | Click Here |
| Filter Reports and Views by Service Owner (03:06) | 4 | 07/03/2021 | Click Here |
| Use SCIM to Set Auto Translation Preference (03:43) | 5 | 07/03/2021 | Click Here |
| End Users Can Withdraw Their Requests | 1 | 31/05/2021 | Click Here |
| Introducing the Financial Manager Role (00:46) | 2 | 31/05/2021 | Click Here |
| Place Change Tasks on Agile Boards (02:11) | 3 | 31/05/2021 | Click Here |
| Agile Boards Show Waiting Items (02:39) | 4 | 31/05/2021 | Click Here |
| Improved Change Template Selection (03:08) | 5 | 31/05/2021 | Click Here |
| Spell Check Enabled in Subject and Title Fields (03:30) | 6 | 31/05/2021 | Click Here |
| Start No Earlier Than Time Displayed in Warning (03:46) | 7 | 31/05/2021 | Click Here |
| Realtime Removal of Redacted Notes (04:30) | 8 | 31/05/2021 | Click Here |
| Virtual Agent Supports Finnish and Turkish (05:07) | 9 | 31/05/2021 | Click Here |
| Additional Filters for Request Templates View (05:23) | 10 | 31/05/2021 | Click Here |
| More Team Views | 1 | 14/12/2020 | Click Here |
| Remaining Prepaid User-Months | 2 | 14/12/2020 | Click Here |
| Support for IPv6 | 3 | 14/12/2020 | Click Here |
| Assign Approval Tasks to Skill Pools (00:13) | 1 | 12/10/2020 | Click Here |
| Standard KPIs & Process KPI Dashboards (01:00) | 2 & 3 | 12/10/2020 | Click Here |
| Share Links with End Users (02:30) | 4 | 12/10/2020 | Click Here |
| See Billable Users from Support Domains in Directory Account | 5 | 12/10/2020 | Click Here |
| Requester & Organization Filters Added to Inbox (04:04) | 6 | 12/10/2020 | Click Here |
| Automatically Archive Knowledge Articles (05:39) | 7 | 12/10/2020 | Click Here |
| Exact Date & Time Visible in Automation Trail (06:11) | 8 | 12/10/2020 | Click Here |
| Keep Requesters Informed about Problems | 1 | 13/05/2019 | Click Here |
| SLA Reporting Improvements | 2 | 13/05/2019 | Click Here |
| More Project Management Reports | 3 | 13/05/2019 | Click Here |
| Another Source for Requests | 4 | 13/05/2019 | Click Here |
| Filter Translations by Record Type and Field | 5 | 13/05/2019 | Click Here |
| String Manipulation Operators | 6 | 13/05/2019 | Click Here |
| Automation Rules Can Complete Requests as Any Member | 7 | 13/05/2019 | Click Here |
| Import of Person Records Improved | 8 | 13/05/2019 | Click Here |
| Unit Indicator Removed from Time Fields | 9 | 13/05/2019 | Click Here |
| Default Organization Set by JIT Provisioning | 10 | 13/05/2019 | Click Here |
| Setting the Authentication ID with SCIM Provisioning | 11 | 13/05/2019 | Click Here |
| Updated At Added to Time Entries Export | 12 | 13/05/2019 | Click Here |
| Customize Columns in Views | 1 | 01/08/2021 | Click Here |
| Withdraw and Reopen Requests (01:24) | 2 | 01/08/2021 | Click Here |
| Apply Request Template With Automation Rule (02:18) | 3 | 01/08/2021 | Click Here |
| Completed Requests Presented in View Mode for Specialists in | 1 | 21/01/2019 | Click Here |
| Providing Feedback on Completed Requests | 2 | 21/01/2019 | Click Here |
| New Endpoint URL for SCIM API | 3 | 21/01/2019 | Click Here |
| Stop SLA Clock When MSP Passes Request to Another | 1 | 03/05/2021 | Click Here |
| Automatically Add Team Assignments to Agile Board (04:39) | 2 | 03/05/2021 | Click Here |
| Automatically Remove Items from Agile Boards (05:32) | 3 | 03/05/2021 | Click Here |
| SLA Availability Report (06:10) | 4 | 03/05/2021 | Click Here |
| Restyled Single Sign-On Buttons (06:35) | 5 | 03/05/2021 | Click Here |
| Webhook verification | 1 | 17/01/2021 | Click Here |
| See Why Suggestions Are offered | 1 | 17/05/2020 | Click Here |
| Filter the List of Filters | 2 | 17/05/2020 | Click Here |
| Key Contacts Can Filter Requests in Self Service | 1 | 22/03/2021 | Click Here |
| Group Reports by Target Indication (01:13) | 2 | 22/03/2021 | Click Here |
| Responsible People No Longer Visible for External Customers (02:35) | 3 | 22/03/2021 | Click Here |
| Service Instance and SLA Added to Time Entry Exports | 4 | 22/03/2021 | Click Here |
| Find Requests Without Time Spent (03:48) | 5 | 22/03/2021 | Click Here |
| Generate New Requests From a Website (00:49) | 1 | 20/12/2021 | Click Here |
| Use Automation Rules to Add Members to a Skill | 2 | 20/12/2021 | Click Here |
| Configuration Item Field Labels Updated (05:08) | 3 | 20/12/2021 | Click Here |
| Print Dashboards to PDF | 1 | 06/05/2019 | Click Here |
| More Granular Change and Project Planning | 2 | 06/05/2019 | Click Here |
| Product Reports Improved | 3 | 06/05/2019 | Click Here |
| Drill Down into Time Entries | 4 | 06/05/2019 | Click Here |
| Registered and Finished Tasks | 5 | 06/05/2019 | Click Here |
| More Options in Service Desk Console | 6 | 06/05/2019 | Click Here |
| Email Subject Displayed in Note | 7 | 06/05/2019 | Click Here |
| Provider Organization in ASLAs | 8 | 06/05/2019 | Click Here |
| Show Only Relevant Relations in Calendars | 1 | 27/04/2020 | Click Here |
| Avoid Insecure Attachments | 2 | 27/04/2020 | Click Here |
| Avoid Forgetting to Apply a Service Instance | 1 | 18/03/2019 | Click Here |
| Prevent Update to Invalid Request Category | 2 | 18/03/2019 | Click Here |
| Open Assignment from Time Entry | 3 | 18/03/2019 | Click Here |
| Metric Reports | 4 | 18/03/2019 | Click Here |
| Product Category Filter Added to CI Reports | 5 | 18/03/2019 | Click Here |
| Labels Adjusted in Requests by Source Reports | 6 | 18/03/2019 | Click Here |
| Set Up a SCIM Integration in Demo | 7 | 18/03/2019 | Click Here |
| Invoices for Configuration Items | 1 | 27/09/2021 | Click Here |
| Depreciation and Amortization in Invoices (03:20) | 2 | 27/09/2021 | Click Here |
| Custom Suggest Dependencies (04:16) | 3 | 27/09/2021 | Click Here |
| Mass Update Request Templates | 1 | 21/10/2019 | Click Here |
| Link Change Template Without Service to Request Template | 2 | 21/10/2019 | Click Here |
| More Knowledge Article Information | 3 | 21/10/2019 | Click Here |
| Knowledge Article Filters | 4 | 21/10/2019 | Click Here |
| Knowledge Articles by Created By | 5 | 21/10/2019 | Click Here |
| Retrieve All Records Included in a Report | 6 | 21/10/2019 | Click Here |
| Open Changes by Effort Indication | 7 | 21/10/2019 | Click Here |
| Requests Assigned to Our Providers | 8 | 21/10/2019 | Click Here |
| Filter People by Manager | 9 | 21/10/2019 | Click Here |
| Created At and Updated At Exported for Person Records | 10 | 21/10/2019 | Click Here |
| Custom Field Filters Grouped Together | 11 | 21/10/2019 | Click Here |
| Open Service Instances from SHB | 12 | 21/10/2019 | Click Here |
| Filter Option 'Is Not' Extended to Enumerations | 1 | 15/04/2019 | Click Here |
| Get a Shareable Dashboard URL | 2 | 15/04/2019 | Click Here |
| More Aging Reports | 3 | 15/04/2019 | Click Here |
| Reports for Managing Contracts and Agreements | 4 | 15/04/2019 | Click Here |
| Review the Audit Trail of Designs | 5 | 15/04/2019 | Click Here |
| Request Generation From Broadcasts | 1 | 07/11/2021 | Click Here |
| Multiple CIs in Invoice Must Be of Same Product | 2 | 07/11/2021 | Click Here |
| Amount per CI Displayed in Invoices Section of CIs | 3 | 07/11/2021 | Click Here |
| Legal and Compliance Section Updated (04:21) | 4 | 07/11/2021 | Click Here |
| Optimized Team Assignment Notifications (05:01) | 5 | 07/11/2021 | Click Here |
| Custom Views Can Access Release Record Type (05:50) | 6 | 07/11/2021 | Click Here |
| Retrieve resolution duration via REST (06:48) | 7 | 07/11/2021 | Click Here |
| Separate Notifications for Notes and Mentions | 1 | 29/03/2020 | Click Here |
| Changes Are Now Workflows | 1 | 17/01/2022 | Click Here |
| Updated Login Screen | 2 | 17/01/2022 | Click Here |
| Filter My Inbox on Member | 3 | 17/01/2022 | Click Here |
| Dynamic Custom Date Ranges | 1 | 22/11/2021 | Click Here |
| Added Updates Column to Current Usage View (01:05) | 2 | 22/11/2021 | Click Here |
| Auto Translate Irish and Portugal Portuguese (02:27) | 3 | 22/11/2021 | Click Here |
| Configuration Items Searchable By System ID (02:37) | 4 | 22/11/2021 | Click Here |
| Paste Clean Amounts (03:09) | 5 | 22/11/2021 | Click Here |
| More Invoice Form Improvements (03:57) | 6 | 22/11/2021 | Click Here |
| Filter Inbox by Member | 1 | 12/02/2019 | Click Here |
| Two More Request Filters | 2 | 12/02/2019 | Click Here |
| New Reports - Requests by Account | 3 | 12/02/2019 | Click Here |
| Employee Number | 4 | 12/02/2019 | Click Here |
| CTI Failover | 5 | 12/02/2019 | Click Here |
| Place Project Tasks on Agile Boards | 1 | 14/06/2021 | Click Here |
| Copy/Paste From Excel to Rich Text Fields | 2 | 14/06/2021 | Click Here |
| Sort Order of View Included in URL | 1 | 04/11/2019 | Click Here |
| Trigger a Webhook When a Project Task is Deleted | 2 | 04/11/2019 | Click Here |
| Requests by Service Provider Reports | 3 | 04/11/2019 | Click Here |
| Filter Requests by Region | 4 | 04/11/2019 | Click Here |
| Use Automation Rules to Look Up Service Instances | 5 | 04/11/2019 | Click Here |
| Auditors Can Export Views | 6 | 04/11/2019 | Click Here |
| Display Description in Time Entries | 1 | 01/11/2020 | Click Here |
| Filter SLA reports on individual SLAs | 1 | 26/07/2020 | Click Here |
| Mouse-over in SLA reports for percentages or numbers | 2 | 26/07/2020 | Click Here |
| Knowledge Articles Managed by Me | 1 | 18/06/2019 | Click Here |
| Lower the Impact Level of a Request Group | 2 | 18/06/2019 | Click Here |
| Additional REST API Filter | 3 | 18/06/2019 | Click Here |
| Using Data from Notes in Automation Rules | 4 | 18/06/2019 | Click Here |
| Look Up Your Assets in Self Service | 1 | 26/10/2020 | Click Here |
| Simplified Reservations Views (01:05) | 2 | 26/10/2020 | Click Here |
| Shorter Retention Periods in QA (01:45) | 3 | 26/10/2020 | Click Here |
| Menu Option 'My Services' Added to Self Service | 1 | 09/05/2021 | Click Here |
| Back Option for 4me Self Service (01:26) | 2 | 09/05/2021 | Click Here |
| Separate Columns in Export Files for Custom Fields (01:59) | 3 | 09/05/2021 | Click Here |
| Record Type Specified in Audit Trail Header (04:26) | 4 | 09/05/2021 | Click Here |
| Include Supplier Name in Contract Email Notifications (04:56) | 5 | 09/05/2021 | Click Here |
| Define an Owner for Each Dashboard | 1 | 12/09/2021 | Click Here |
| Add Dashboards to 4me Self Service (01:08) | 2 | 12/09/2021 | Click Here |
| Share Dashboards with Teams and Skill Pools (03:54) | 3 | 12/09/2021 | Click Here |
| Turning Request Templates into Standard Service Requests | 1 | 15/02/2021 | Click Here |
| Specialists Can Reassign Project Tasks (02:21) | 2 | 15/02/2021 | Click Here |
| Do Not Notify People When Their Timesheet is Incomplete | 3 | 15/02/2021 | Click Here |
| Urgent and Major Incident Icons Visible in Records Console | 4 | 15/02/2021 | Click Here |
| Improved Full Screen Presentation of Dashboards (04:34) | 5 | 15/02/2021 | Click Here |
| Knowledge Article Filter on Feedback Reports (05:16) | 6 | 15/02/2021 | Click Here |
| Filter Knowledge Articles by Knowledge Manager | 1 | 10/05/2020 | Click Here |
| Known Error Filter Added to Problem Management Views and | 2 | 10/05/2020 | Click Here |
| Reporting on Contracts | 3 | 10/05/2020 | Click Here |
| More Configuration Management Reports | 4 | 10/05/2020 | Click Here |
| Allow Single Sign-On and 4me Passwords | 1 | 01/04/2019 | Click Here |
| Adjust Dashboard Filters in View Mode | 2 | 01/04/2019 | Click Here |
| Dynamic Report and Dashboard Filters | 3 | 01/04/2019 | Click Here |
| Improved Impact Icons | 4 | 01/04/2019 | Click Here |
| See All CI Relations | 5 | 01/04/2019 | Click Here |
| Effort Class ID Added to Time Entry Exports | 1 | 05/04/2020 | Click Here |
| Account ID Added to Trusted Organization Exports | 2 | 05/04/2020 | Click Here |
| Sort Inbox on First Column | 3 | 05/04/2020 | Click Here |
| Surveys for Service Rating | 1 | 30/08/2021 | Click Here |
| 4me Connect Now Starts in Chat Mode (03:44) | 2 | 30/08/2021 | Click Here |
| Set Region of Trusted and External Organizations (04:34) | 3 | 30/08/2021 | Click Here |
| Hide All Other Graphs in Reports (07:56) | 4 | 30/08/2021 | Click Here |
| Column Change in Invoices View (08:31) | 5 | 30/08/2021 | Click Here |
| Project Management Baseline | 1 | 02/09/2019 | Click Here |
| Resource Planning for Teams | 2 | 02/09/2019 | Click Here |
| Provider and Customer Reports | 3 | 02/09/2019 | Click Here |
| Knowledge Articles for Service Instances | 4 | 02/09/2019 | Click Here |
| Recurring Reservations | 1 | 13/12/2021 | Click Here |
| SI Path Remembered in Service Hierarchy Browser (02:52) | 2 | 13/12/2021 | Click Here |
| Conversed | 3 | 13/12/2021 | Click Here |
| More Attributes to Look Up for Automation Rules (04:19) | 4 | 13/12/2021 | Click Here |
| Add Note Button Allows Internal And Public Notes (05:35) | 5 | 13/12/2021 | Click Here |
| Session Timeout Warning | 1 | 19/04/2020 | Click Here |
| Identify External and Trusted Organizations | 2 | 19/04/2020 | Click Here |
| Automation Rules Also Duplicated When Duplicating Request Templates | 3 | 19/04/2020 | Click Here |
| Service Provider Included in Time Entry Exports | 4 | 19/04/2020 | Click Here |
| Create Your Own Personal Views | 1 | 27/09/2020 | Click Here |
| Track All KPIs on Dashboards | 2 | 27/09/2020 | Click Here |
| Track Time Spent by Service | 3 | 27/09/2020 | Click Here |
| More Target Indication Reports | 4 | 27/09/2020 | Click Here |
| Track SLA Performance by Site | 5 | 27/09/2020 | Click Here |
| Self Service Button Label Updated | 6 | 27/09/2020 | Click Here |
| Select Locations for People & Configuration Items | 1 | 04/05/2020 | Click Here |
| Search Icon Displayed in Search Select Fields | 2 | 04/05/2020 | Click Here |
| Improved Inbound Email View | 3 | 04/05/2020 | Click Here |
| Automation Rules for Requests, Tasks and CIs | 1 | 04/02/2019 | Click Here |
| Additional Automation Rule Triggers | 2 | 04/02/2019 | Click Here |
| More Date and Time Manipulation Capabilities | 3 | 04/02/2019 | Click Here |
| Automation Trail | 4 | 04/02/2019 | Click Here |
| Edit Report Filters | 5 | 04/02/2019 | Click Here |
| New Field - Authentication ID | 6 | 04/02/2019 | Click Here |
| Support Team No Longer Required when CI Is Removed | 7 | 04/02/2019 | Click Here |
| IMPORTANT – Change Manager Can No Longer Maintain Automation | 8 | 04/02/2019 | Click Here |
| Links to Attachments in Email Notifications | 1 | 06/04/2021 | Click Here |
| Convert Custom Field Values to Date-Time in Automation Rules | 2 | 06/04/2021 | Click Here |
| Supplier Contact No Longer Notified (04:37) | 3 | 06/04/2021 | Click Here |
| Start of Weekly Reporting Interval Set by Account Owner | 4 | 06/04/2021 | Click Here |
| Invoice Form Improvements | 1 | 03/10/2021 | Click Here |
| Generation of Expense Records (01:21) | 2 | 03/10/2021 | Click Here |
| New Reports for Actual vs Planned Effort (03:51) | 3 | 03/10/2021 | Click Here |
| New Reports for Targets Met and Violated (04:53) | 4 | 03/10/2021 | Click Here |
| Text and Images From MS Office to Rich Text | 5 | 03/10/2021 | Click Here |
| Introducing the 4me App Builder Framework | 1 | 19/04/2021 | Click Here |
| Unsaved Changes Warning in 4me App and 4me Self | 2 | 19/04/2021 | Click Here |
| Extra Save Button in 4me App and 4me Self | 3 | 19/04/2021 | Click Here |
| Present Time in Specific Time Zone (02:44) | 4 | 19/04/2021 | Click Here |
| Simplified Shortcut Keys (03:50) | 5 | 19/04/2021 | Click Here |
| Add First Time Entry in View Mode (04:23) | 6 | 19/04/2021 | Click Here |
| Business Unit Filter Added for Organizations (04:47) | 7 | 19/04/2021 | Click Here |
| Duplicate Keywords Automatically Removed (05:03) | 8 | 19/04/2021 | Click Here |
| UI Extension Section Titles (05:33) | 9 | 19/04/2021 | Click Here |
| People Section Added to Site Form (06:14) | 10 | 19/04/2021 | Click Here |
| Problem Analysis Target Adjustment (06:36) | 11 | 19/04/2021 | Click Here |
| Improved Reporting on Time Spent | 1 | 27/05/2019 | Click Here |
| Business Unit Filter for Request Reports | 2 | 27/05/2019 | Click Here |
| PDF Templates Generate Attachment Links | 1 | 27/06/2021 | Click Here |
| Tooltip Information for SLA Reports | 2 | 27/06/2021 | Click Here |
| Supplier Field Set Automatically in Invoices | 3 | 27/06/2021 | Click Here |
| Introducing Agile Boards | 1 | 15/03/2021 | Click Here |
| Only Accept Email from Specific People (11:35) | 2 | 15/03/2021 | Click Here |
| Improved Selection of Service Offering for SLA (12:34) | 3 | 15/03/2021 | Click Here |
| Give Anyone Access to Self Service | 1 | 01/02/2021 | Click Here |
| Translate Placeholder Text in Custom Fields (02:07) | 2 | 01/02/2021 | Click Here |
| Add Reports Directly to Dashboards | 1 | 11/07/2021 | Click Here |
| Coverage Filter for SLAs (00:56) | 2 | 11/07/2021 | Click Here |
| Smarter Self Service Design Widget (01:45) | 3 | 11/07/2021 | Click Here |
| Filter SLA Reports by Request Source (02:49) | 4 | 11/07/2021 | Click Here |
| Set and Update Created by Field of Knowledge Articles | 5 | 11/07/2021 | Click Here |
| Filter People by Role | 1 | 02/03/2020 | Click Here |
| Add a UI Extension for Releases | 2 | 02/03/2020 | Click Here |
| Import & Export Trusted Organizations | 3 | 02/03/2020 | Click Here |
| Get Automation Rules to Ignore Internal Notes | 4 | 02/03/2020 | Click Here |
| Introducing 4me Connect | 1 | 22/06/2020 | Click Here |
| Even More Accurate SLA Reporting | 2 | 22/06/2020 | Click Here |
| Check Configuration Item Exports for Relations | 3 | 22/06/2020 | Click Here |
| Providers See Request Information Specific to Their Account | 1 | 03/06/2019 | Click Here |
| Display Only the Option Name | 2 | 03/06/2019 | Click Here |
| A New Completion Reason | 3 | 03/06/2019 | Click Here |
| CI No Longer Required for Some Completion Reasons | 4 | 03/06/2019 | Click Here |
| Registered Requests by Service and Service Instance | 5 | 03/06/2019 | Click Here |
| Improved Support for SCIM User Language Fields | 6 | 03/06/2019 | Click Here |
| 4me App Available for QA and Demo | 1 | 11/03/2019 | Click Here |
| Filter Tasks by Service | 2 | 11/03/2019 | Click Here |
| Do Not Allow Requests to Be Submitted for Others | 1 | 06/07/2020 | Click Here |
| Recovery Time Objective (RTO) & Recovery Point Objective (RPO) | 2 | 06/07/2020 | Click Here |
| Set Specific Image for Individual Configuration Item | 3 | 06/07/2020 | Click Here |
| No Need to Relate Inactive CIs | 4 | 06/07/2020 | Click Here |
| Save Sort Criteria in Personal Views | 1 | 05/07/2021 | Click Here |
| Dealing With Open Tasks Related to Closed Requests (01:18) | 2 | 05/07/2021 | Click Here |
| Filter Tasks by Requester Organization (02:23) | 3 | 05/07/2021 | Click Here |
| Filter SLA Reports by Request Source (03:02) | 4 | 05/07/2021 | Click Here |
| Added Reports for Task Completion Duration (03:35) | 5 | 05/07/2021 | Click Here |
| Added Join Function for Automation Rules (04:22) | 6 | 05/07/2021 | Click Here |
| New Requester Filter for Self Service Portal (05:20) | 7 | 05/07/2021 | Click Here |
| Export and Import Email Templates | 1 | 10/12/2018 | Click Here |
| Filter Views on Registration Date | 2 | 10/12/2018 | Click Here |
| Introducing Auto Translation | 1 | 15/07/2019 | Click Here |
| Introducing Remaining Effort | 2 | 15/07/2019 | Click Here |
| Update the Requester of a Request | 3 | 15/07/2019 | Click Here |
| Specialists Can Submit Requests for Someone Else | 4 | 15/07/2019 | Click Here |
| Show Placeholder in Rich Text Fields | 5 | 15/07/2019 | Click Here |
| Team and Member Filters Added for Problem Reports | 1 | 09/09/2019 | Click Here |
| Account Names of External Provider or Customer in SLAs | 2 | 09/09/2019 | Click Here |
| Time Spent on Requests and Related Changes | 3 | 09/09/2019 | Click Here |
| Share Links for Completing Surveys | 1 | 25/10/2021 | Click Here |
| Billable Users Viewable From Person Records (01:52) | 2 | 25/10/2021 | Click Here |
| Make Use of Organization Records from Trusted Accounts | 1 | 03/02/2020 | Click Here |
| Time Tracking Always On for Projects | 2 | 03/02/2020 | Click Here |
| Time Spent Required When Note Added | 3 | 03/02/2020 | Click Here |
| Require Note when Adding Time Spent | 4 | 03/02/2020 | Click Here |
| Show Related Note in Time Entries | 5 | 03/02/2020 | Click Here |
| Specialist in Thailand Can Switch 4me to Thai (ไทย) | 1 | 20/01/2020 | Click Here |
| Include Supplier Request ID Field in Email Templates | 2 | 20/01/2020 | Click Here |
| Webhooks for Time Entries, Contracts and Broadcasts | 3 | 20/01/2020 | Click Here |
| Virtual Agent Speaks More Languages | 4 | 20/01/2020 | Click Here |
| Notify Locked-Out User | 5 | 20/01/2020 | Click Here |
| Avoiding Duplicate Notes | 6 | 20/01/2020 | Click Here |
| Report on First Call Resolutions & Service Desk Resolutions | 7 | 20/01/2020 | Click Here |
| Track Targets Met and Violated Over Time | 8 | 20/01/2020 | Click Here |
| Filter Out of Office Periods | 9 | 20/01/2020 | Click Here |
| Security Certificate Product Category | 1 | 20/11/2018 | Click Here |
| Filter Requests on Team Member | 2 | 20/11/2018 | Click Here |
| Satisfaction Icons Displayed in Views for Completed Requests | 3 | 20/11/2018 | Click Here |
| No More Popup Notification After Registering New Request | 4 | 20/11/2018 | Click Here |
| You Are in QA | 5 | 20/11/2018 | Click Here |
| Export of Items in Filtered Views | 1 | 20/11/2018 | Click Here |
| Broadcasts in Requests from Specific Customers | 2 | 20/11/2018 | Click Here |
| Allow Your Providers to See Your Specialists | 3 | 20/11/2018 | Click Here |
| Source of a Note | 4 | 20/11/2018 | Click Here |
| Display Account Name of Requester | 5 | 20/11/2018 | Click Here |
| Next Target Column of Inbox Views Moved to the | 6 | 20/11/2018 | Click Here |
| Auto Translation Improvements | 1 | 29/07/2019 | Click Here |
| Assign Project Tasks to Teams | 2 | 29/07/2019 | Click Here |
| New Status and Visibility Options for Knowledge Articles | 3 | 29/07/2019 | Click Here |
| Select the Account for Your Internal Note | 4 | 29/07/2019 | Click Here |
| Completed Tasks Separated in Self Service Inbox | 5 | 29/07/2019 | Click Here |
| Do Not Accidentally Lose Your Unsaved Changes | 6 | 29/07/2019 | Click Here |
| New Trigger – On Internal Note Added | 7 | 29/07/2019 | Click Here |
| Desired Completion Shown when Waiting for Customer | 8 | 29/07/2019 | Click Here |
| Add Headers and Colors to Rich Text Fields | 1 | 24/05/2021 | Click Here |
| Support for Google Analytics 4 (01:00) | 2 | 24/05/2021 | Click Here |
| Improved Automation Rule Editing for the Colorblind (01:26) | 3 | 24/05/2021 | Click Here |
| Add Notes to Problems with Automation Rules (02:01) | 4 | 24/05/2021 | Click Here |
| Use Automation Rules to Find Request by Source ID | 5 | 24/05/2021 | Click Here |
| SSO Support for Multiple Identity Providers | 1 | 25/02/2019 | Click Here |
| Region Column Added to Billable Users Export | 2 | 25/02/2019 | Click Here |
| Reply Within 28 Days | 3 | 25/02/2019 | Click Here |
| DKIM Signature | 4 | 25/02/2019 | Click Here |
| Create Certificates to Sign SAML Requests | 1 | 09/12/2019 | Click Here |
| Auto Translation Supports 9 More Languages | 2 | 09/12/2019 | Click Here |
| Two More SLA Reporting Filters | 3 | 09/12/2019 | Click Here |
| Usability - Adding and Removing a Set of Fields | 4 | 09/12/2019 | Click Here |
| Introducing Reservations | 1 | 13/07/2020 | Click Here |
| Introducing Webhook Policies | 2 | 13/07/2020 | Click Here |
| Improved Push Notifications for System Notes | 3 | 13/07/2020 | Click Here |
| An Easier Start After Downloading the 4me App | 4 | 13/07/2020 | Click Here |
| Maintaining Your Watchlist in the 4me App | 5 | 13/07/2020 | Click Here |
| Reference Other 4me Records | 1 | 20/11/2018 | Click Here |
| Delete Unused Service Categories | 2 | 20/11/2018 | Click Here |
| Average Time to SLA Resolution | 3 | 20/11/2018 | Click Here |
| Audit Trails Opens at Selected Audit Entry | 4 | 20/11/2018 | Click Here |
| Report Over All Support Domains | 1 | 07/06/2020 | Click Here |
| Filter Tasks by Change Attributes | 2 | 07/06/2020 | Click Here |
| Advanced Change Calendar Filters | 3 | 07/06/2020 | Click Here |
| Improved Site Selection | 4 | 07/06/2020 | Click Here |
| Presence Visibility Extended | 5 | 07/06/2020 | Click Here |
| Prevent Use of API Tokens | 6 | 07/06/2020 | Click Here |
| Member Filter Added to SLA Reports | 7 | 07/06/2020 | Click Here |
| Time Spent Field Moved | 1 | 23/04/2019 | Click Here |
| Desired Completion Hidden By Default | 2 | 23/04/2019 | Click Here |
| Report on Products | 3 | 23/04/2019 | Click Here |
| Time Reporting by Allocation | 4 | 23/04/2019 | Click Here |
| Most Likely Teams Suggested for Requests | 1 | 28/01/2019 | Click Here |
| Export as Excel Spreadsheet or CSV File | 2 | 28/01/2019 | Click Here |
| Requests Registered in Self Service | 3 | 28/01/2019 | Click Here |
| Translate More Quickly | 4 | 28/01/2019 | Click Here |
| The Support URL Field Has Moved | 5 | 28/01/2019 | Click Here |
| Add Live Chat to 4me Self Service with Social | 1 | 11/01/2021 | Click Here |
| More Action Options Available to Scope OAuth Tokens | 2 | 11/01/2021 | Click Here |
| Filter CI Views by Serial Number | 3 | 11/01/2021 | Click Here |
| Filter by Keyword | 4 | 11/01/2021 | Click Here |
| More Date Range Filters | 1 | 03/08/2020 | Click Here |
| Date Range Limit for Reports Relaxed | 2 | 03/08/2020 | Click Here |
| Introducing the 4me GraphQL API | 3 | 03/08/2020 | Click Here |
| Introducing OAuth 2 | 4 | 03/08/2020 | Click Here |
| Filter Changes and Tasks by Release | 5 | 03/08/2020 | Click Here |
| Access All Translatable Phrases of a Record | 6 | 03/08/2020 | Click Here |
| Knowledge Article Translations | 7 | 03/08/2020 | Click Here |
| Hide Authentication Options from 4me Users | 8 | 03/08/2020 | Click Here |
| Cleaner Calendars | 9 | 03/08/2020 | Click Here |
| Add Reports Button Turns Gray | 10 | 03/08/2020 | Click Here |
| More Metric Reports | 1 | 26/03/2019 | Click Here |
| Default Source Field Values for Requests | 2 | 26/03/2019 | Click Here |
| More Error Details in Webhook Email Notifications | 3 | 26/03/2019 | Click Here |
| Employee ID Uniqueness | 4 | 26/03/2019 | Click Here |
| You Are Not a Member | 5 | 26/03/2019 | Click Here |
| Even More Problem Management Reports | 1 | 28/06/2020 | Click Here |
| How Often Are Certain Changes Started? | 2 | 28/06/2020 | Click Here |
| Report Names Cleanup | 3 | 28/06/2020 | Click Here |
| Service Insight | 1 | 17/10/2021 | Click Here |
| Permission Log Added to System Logs (03:08) | 2 | 17/10/2021 | Click Here |
| Introducing Major Incidents | 1 | 28/10/2019 | Click Here |
| Who Marked this Request as Urgent? | 2 | 28/10/2019 | Click Here |
| Export Selected Automation Rules | 3 | 28/10/2019 | Click Here |
| Filter People by Account | 4 | 28/10/2019 | Click Here |
| Display Status in History Section | 5 | 28/10/2019 | Click Here |
| Filter Products and Configuration Items by Model | 1 | 11/10/2021 | Click Here |
| Floating Toolbar for Rich Text Fields (01:00) | 2 | 11/10/2021 | Click Here |
| Added Updated By Filter for Knowledge Articles (01:33) | 3 | 11/10/2021 | Click Here |
| Improved Notes From Inbound Email (01:57) | 4 | 11/10/2021 | Click Here |
| Added Filters for Invoices (02:29) | 5 | 11/10/2021 | Click Here |
| Alternate Names for Software CIs (02:48) | 6 | 11/10/2021 | Click Here |
| Use Automation Rules to Generate Requests from Tasks (03:51) | 7 | 11/10/2021 | Click Here |
| New Filter Option - Is Not | 1 | 08/04/2019 | Click Here |
| Drill Down into Time Entries | 2 | 08/04/2019 | Click Here |
| Improved Pickup Target Measurement | 3 | 08/04/2019 | Click Here |
| Restrict the Ability to Bypass Single Sign-On | 4 | 08/04/2019 | Click Here |
| Enforce 2-Factor Authentication for Everyone | 5 | 08/04/2019 | Click Here |
| Do Not Require 2-Factor Authentication for SSO Users | 6 | 08/04/2019 | Click Here |
| Offer SSO Option Inside or Outside IP Ranges | 7 | 08/04/2019 | Click Here |
| Speeding Up the Problem Management Review | 8 | 08/04/2019 | Click Here |
| Set Date Range Filters for Previous Years | 9 | 08/04/2019 | Click Here |
| IMPORTANT - Sender Policy Framework (SPF) Update | 10 | 08/04/2019 | Click Here |
| IMPORTANT - Adjustment of Configuration Item Relations Exports | 11 | 08/04/2019 | Click Here |
| IMPORTANT - Times Applied Data No Longer Available task | 12 | 08/04/2019 | Click Here |
| A new training module for administrators | 1 | 13/04/2020 | Click Here |
| Collision detection in the 4me mobile app | 2 | 13/04/2020 | Click Here |
| Set Filters on Inactive Records | 1 | 02/12/2019 | Click Here |
| Filter Request Views and Reports by Affected Services | 2 | 02/12/2019 | Click Here |
| Filter Reports by SLA | 3 | 02/12/2019 | Click Here |
| Filter Scope Expanded for Dashboards | 4 | 02/12/2019 | Click Here |
| Improved Maintenance of People's Roles and Teams | 1 | 27/01/2020 | Click Here |
| Improved Algorithms for Service and Customer of Time Entries | 2 | 27/01/2020 | Click Here |
| Start & End Dates Added to Holidays View | 3 | 27/01/2020 | Click Here |
| Two More Filters for Change Views and Reports | 4 | 27/01/2020 | Click Here |
| Supplier Filter Added for Configuration Item Views and Reports | 5 | 27/01/2020 | Click Here |
| Export Selected UI Extensions | 6 | 27/01/2020 | Click Here |
| Copy ID and Permalink of Records | 7 | 27/01/2020 | Click Here |
| Copy Permalinks to Individual Notes | 8 | 27/01/2020 | Click Here |
| Open Preview from Collision Detection Warning | 1 | 25/05/2020 | Click Here |
| Filter Automation Rules by Template | 2 | 25/05/2020 | Click Here |
| Simplified Pricing Plan Names | 3 | 25/05/2020 | Click Here |
| New Filter Shows Records Mentioning Me | 1 | 15/11/2021 | Click Here |
| New Metric Reports and Filters (00:54) | 2 | 15/11/2021 | Click Here |
| Recurring Execution of Automation Rules (01:32) | 3 | 15/11/2021 | Click Here |
| Improved Billable Users Filter (03:48) | 4 | 15/11/2021 | Click Here |
| Added UI Extension Status Check Function (04:38) | 5 | 15/11/2021 | Click Here |
| Allow People to Register Themselves | 1 | 20/09/2021 | Click Here |
| Time Spent Visibility Between Trusted Accounts (02:02) | 2 | 20/09/2021 | Click Here |
| Use Automation Rules to Look Up Addresses (04:46) | 3 | 20/09/2021 | Click Here |
| Attachments in UI extensions and Automation Rules (00:54) | 1 | 21/02/2022 | Click Here |
| Click-Through Agreement For First Time Users (03:56) | 2 | 21/02/2022 | Click Here |
| Update Request Template on Requests in Self Service and | 3 | 21/02/2022 | Click Here |
| Access Knowledge Articles With Automation Rules (04:54) | 4 | 21/02/2022 | Click Here |
| Manager Field Removed From Approval Tasks (06:58) | 5 | 21/02/2022 | Click Here |
| Array Concatenation in Automation Rules (07:30) | 6 | 21/02/2022 | Click Here |
| Support for Semicolon as Delimiter for Import Files (08:12) | 7 | 21/02/2022 | Click Here |
| Attach Files to Knowledge Articles | 1 | 07/06/2021 | Click Here |
| Display Account and Service Category in Search Results (01:19) | 2 | 07/06/2021 | Click Here |
| Desired Completion Filter (01:52) | 3 | 07/06/2021 | Click Here |
| More Fields Available in Automation Rules (02:13) | 4 | 07/06/2021 | Click Here |
| Compare Actual Progress with Original Project Plan | 1 | 30/09/2019 | Click Here |
| Keep Expanded Sections Open | 2 | 30/09/2019 | Click Here |
| Email Template for License Certificate Expiration Notifications | 3 | 30/09/2019 | Click Here |
| Prevent Links with Change Template That Have No Justification | 4 | 30/09/2019 | Click Here |
| Dashboards Created By Me | 5 | 30/09/2019 | Click Here |
| Link Invoices to Changes, Contracts, SLAs and FLSAs | 1 | 21/06/2021 | Click Here |
| Organization Region Filter on Dashboards | 2 | 21/06/2021 | Click Here |
| Internal Notes Hidden by Default in Other Support Domains | 3 | 21/06/2021 | Click Here |
| Auto Translation for Icelandic | 4 | 21/06/2021 | Click Here |
| Allow Providers to Register Requests for Your Specialists | 1 | 20/11/2018 | Click Here |
| Reference | 2 | 20/11/2018 | Click Here |
| Two New Completion Reasons of Changes | 3 | 20/11/2018 | Click Here |
| Multi-Currency Support | 1 | 26/07/2021 | Click Here |
| New Reports for Requests Registered per Hour (03:10) | 2 | 26/07/2021 | Click Here |
| More Data in Affected SLA Exports | 1 | 02/06/2020 | Click Here |
| Introducing Personal Access Tokens | 2 | 02/06/2020 | Click Here |
| Filter Affected SLAs by First Line Teams and Support | 3 | 02/06/2020 | Click Here |
| Report Icons Added to Dashboard Suggestions | 4 | 02/06/2020 | Click Here |
| Increased Font Size in Views | 5 | 02/06/2020 | Click Here |
| Activation of Standard Integrations | 1 | 22/02/2021 | Click Here |
| More Configuration Management Reports and Filters (01:35) | 2 | 22/02/2021 | Click Here |
| Limit the Number of Selectable Items in Custom Fields | 3 | 22/02/2021 | Click Here |
| Media Library Improvements (03:05) | 4 | 22/02/2021 | Click Here |
| Trigger Automation Rule on Template Application (03:52) | 5 | 22/02/2021 | Click Here |
| Shareable Dashboard URLs Automatically Expire (05:32) | 6 | 22/02/2021 | Click Here |
| Introducing Custom Collections | 1 | 21/09/2020 | Click Here |
| Select Multiple Values in Custom Suggest Fields | 2 | 21/09/2020 | Click Here |
| Support for Hardware Security Keys | 3 | 21/09/2020 | Click Here |
| Code Editor Shortcut Keys | 4 | 21/09/2020 | Click Here |
| Knowledge Article Life Cycle Report | 5 | 21/09/2020 | Click Here |
| Demo Data Also Available in German | 6 | 21/09/2020 | Click Here |
| Change Approval Rejection Count | 1 | 12/04/2021 | Click Here |
| Three New Metric Reports | 2 | 12/04/2021 | Click Here |
| Widget for Popular Knowledge Articles Improved | 3 | 12/04/2021 | Click Here |
| Get Automation Rules to Start Provisioning Scripts | 1 | 16/03/2020 | Click Here |
| Add a Set of Tasks to an Existing Change | 2 | 16/03/2020 | Click Here |
| Warning When External Person Is Mentioned | 3 | 16/03/2020 | Click Here |
| Time Spent by Request Category Over Time Report | 4 | 16/03/2020 | Click Here |
| Look Up Requests Submitted for VIPs | 5 | 16/03/2020 | Click Here |
| Completion Reason Filter for SLA Resolutions Reports | 6 | 16/03/2020 | Click Here |
| Filter Task Templates by Change or Project Template | 7 | 16/03/2020 | Click Here |
| Introducing Skill Pools | 1 | 12/11/2019 | Click Here |
| SLA Coverage for Skill Pools | 2 | 12/11/2019 | Click Here |
| Add Search Keywords to Services | 3 | 12/11/2019 | Click Here |
| Filter Configuration Items by Service Instances | 4 | 12/11/2019 | Click Here |
| Target Indication Filter for Problems | 5 | 12/11/2019 | Click Here |
| Notes Added to Individual Requests Visible in Group | 6 | 12/11/2019 | Click Here |
| Change Calendar Option Added to Actions Menu in Records | 7 | 12/11/2019 | Click Here |
| Set Change Tasks to Waiting for Customer (01:04) | 1 | 07/12/2020 | Click Here |
| Filter Audit Entries (03:55) | 2 | 07/12/2020 | Click Here |
| OAuth Client Credentials Flow (05:19) | 3 | 07/12/2020 | Click Here |
| Responsive Switch to Tablet Interface | 1 | 18/12/2018 | Click Here |
| Add Organization or Site Fields to UI Extensions | 2 | 18/12/2018 | Click Here |
| Support for ARIA Attributes in Self Service Design | 3 | 18/12/2018 | Click Here |
| Filter Translations by Record Type | 4 | 18/12/2018 | Click Here |
| Show Team in My Inbox When Not Assigned to | 5 | 18/12/2018 | Click Here |
| Pass People's Pictures to 4me Using SCIM | 6 | 18/12/2018 | Click Here |
| Custom Field Filters | 1 | 17/09/2019 | Click Here |
| Import Time Entries | 2 | 17/09/2019 | Click Here |
| Status of Tasks Displayed in Gantt Charts | 3 | 17/09/2019 | Click Here |
| Support Domain Administrators Can Delete Notes | 4 | 17/09/2019 | Click Here |
| New Reports - Upcoming Warranty and License Expiry Dates | 5 | 17/09/2019 | Click Here |
| Add, Update and Deleting Calendar Hours with REST API | 6 | 17/09/2019 | Click Here |
| Use Automation Rules to Correct Capitalization | 7 | 17/09/2019 | Click Here |
| Introducing the Risk Register | 1 | 24/02/2020 | Click Here |
| Risk Management KPIs | 2 | 24/02/2020 | Click Here |
| Specify Default Effort Class in Request Templates | 3 | 24/02/2020 | Click Here |
| Adjust Default Grouping Filter for Request Reports | 4 | 24/02/2020 | Click Here |
| Filter Views and Reports by Last Updated Date | 5 | 24/02/2020 | Click Here |
| Five More Knowledge Management Reports | 6 | 24/02/2020 | Click Here |
| Automation Rules REST API | 7 | 24/02/2020 | Click Here |
| Log In with Multiple Users in Different 4me Demo | 8 | 24/02/2020 | Click Here |
| Allow External Provider to Select Any Approver | 1 | 08/02/2021 | Click Here |
| Trigger Automation Rule on Satisfaction Update (02:22) | 2 | 08/02/2021 | Click Here |
| Automatically Set Time Zone with OpenID Connect and JIT | 3 | 08/02/2021 | Click Here |
| Import/Export Scopes for Integrations (05:23) | 4 | 08/02/2021 | Click Here |
| Decide if Customer's Specialists Can See Requests | 1 | 25/11/2019 | Click Here |
| Filter SLA Reports by Organization of Requester | 2 | 25/11/2019 | Click Here |
| Registered Requests by Organization Report | 3 | 25/11/2019 | Click Here |
| Visibility Filters for Request Templates | 4 | 25/11/2019 | Click Here |
| API Tokens Removed When Not Used | 5 | 25/11/2019 | Click Here |
| Introducing Auto Translation for Translators | 1 | 09/03/2020 | Click Here |
| Expose Knowledge of Providers to Your Customers | 2 | 09/03/2020 | Click Here |
| Obtain IDs from Records | 3 | 09/03/2020 | Click Here |
| Serial Number Added to Configuration Item Preview | 4 | 09/03/2020 | Click Here |
| More Reports for Problem Management | 5 | 09/03/2020 | Click Here |
| Check the Creation Date | 6 | 09/03/2020 | Click Here |
| Delete All Copies When Redacting a Note | 7 | 09/03/2020 | Click Here |
| Improved Selection of People | 1 | 15/12/2019 | Click Here |
| Language Indictor Flags Removed | 2 | 15/12/2019 | Click Here |
| Filter Requests by Requester | 3 | 15/12/2019 | Click Here |
| VIP Icon Visible in People Views | 4 | 15/12/2019 | Click Here |
| Use Automation Rules to Send Custom Emails (00:51) | 1 | 27/02/2022 | Click Here |
| Sort Views on Multiple Columns (02:09) | 2 | 27/02/2022 | Click Here |
| Automation Rules on Problem Records (02:47) | 3 | 27/02/2022 | Click Here |
| Create Integrations With Problem Management (03:16) | 4 | 27/02/2022 | Click Here |
| Added Currency Support for Omani Rial (03:44) | 5 | 27/02/2022 | Click Here |
| User Field Renamed to Requester | 1 | 26/11/2018 | Click Here |
| What Time Is It Where You Are? | 2 | 26/11/2018 | Click Here |
| Who Is Available Now? | 3 | 26/11/2018 | Click Here |
| Preview a Person Before Selecting | 4 | 26/11/2018 | Click Here |
| Completed Changes by Completion Reason | 5 | 26/11/2018 | Click Here |
| Best Effort SLA Resolutions Over Time | 6 | 26/11/2018 | Click Here |
| Requester of a Change Task | 7 | 26/11/2018 | Click Here |
| This Service Is Unavailable | 8 | 26/11/2018 | Click Here |
| Earned Value and Earned Cost Charts | 1 | 23/09/2019 | Click Here |
| Burndown and Burnup Charts | 2 | 23/09/2019 | Click Here |
| Export Affected SLAs | 3 | 23/09/2019 | Click Here |
| Filter Current SLA Targets | 4 | 23/09/2019 | Click Here |
| Audit Trail Entries for All Notifications | 5 | 23/09/2019 | Click Here |
| Rounding Numbers with Automation Rules | 1 | 29/04/2019 | Click Here |
| Time Spent on Changes | 2 | 29/04/2019 | Click Here |
| Yet More Filters | 3 | 29/04/2019 | Click Here |
| Preventing Duplicates when Importing UI Extensions | 4 | 29/04/2019 | Click Here |
| Improved Service Filter for Tasks | 1 | 15/06/2020 | Click Here |
| Check Availability of Team Members | 2 | 15/06/2020 | Click Here |
| Hide Filters Above Views | 3 | 15/06/2020 | Click Here |
| Show Dashboard Filters | 4 | 15/06/2020 | Click Here |
| Response or Resolution Duration Column | 5 | 15/06/2020 | Click Here |
| Use REST API to Delete SCIM User | 6 | 15/06/2020 | Click Here |
| Build Your Own Dashboards | 1 | 04/03/2019 | Click Here |
| Prevent People from Sending Email to 4me | 2 | 04/03/2019 | Click Here |
| Notes Excluded from Exports | 3 | 04/03/2019 | Click Here |
| Edit Filters in Views | 4 | 04/03/2019 | Click Here |
| DKIM and DMARC Support for Email Authentication | 5 | 04/03/2019 | Click Here |
| Add Hidden Fields | 6 | 04/03/2019 | Click Here |
| SCIM Provisioning with Okta | 7 | 04/03/2019 | Click Here |
| A small rectification of the previous video | 1 | 05/10/2020 | Click Here |
| Find All Records in Multi-Value Custom Suggest Fields | 2 | 05/10/2020 | Click Here |
| Automate Address Lookup (5:02) | 3 | 05/10/2020 | Click Here |
| Person ID Parameter Available for Custom Links (6:47) | 4 | 05/10/2020 | Click Here |
| Dynamic Knowledge Suggestions for Specialists | 1 | 24/06/2019 | Click Here |
| Filter Finished Tasks by Status | 2 | 24/06/2019 | Click Here |
| SLA Availability Calculation for Current Month | 3 | 24/06/2019 | Click Here |
| Open the Service Navigator from an SLA Report | 4 | 24/06/2019 | Click Here |
| Retrieve a CI's Service Instances with Automation Rules | 5 | 24/06/2019 | Click Here |
| Introducing Webhook Deliveries | 1 | 17/02/2020 | Click Here |
| Two More Service Desk Performance Reports | 2 | 17/02/2020 | Click Here |
| Report on Changes by Type | 3 | 17/02/2020 | Click Here |
| Average Time to SLA Response Reports | 4 | 17/02/2020 | Click Here |
| All People View Includes All People with Roles | 5 | 17/02/2020 | Click Here |
| ID Column Added to Notes Export File | 6 | 17/02/2020 | Click Here |
| ASLA Generation | 1 | 29/11/2021 | Click Here |
| Knowledge Articles Provided to Me (04:10) | 2 | 29/11/2021 | Click Here |
| Broadcast Visibility Option Removed (05:46) | 3 | 29/11/2021 | Click Here |
| Name Changes in Settings Console (07:01) | 4 | 29/11/2021 | Click Here |
| More SLA Target Reports | 1 | 13/09/2020 | Click Here |
| Additional Date Filters for Configuration Item Views and Reports | 2 | 13/09/2020 | Click Here |
| Auto-Assign Requests | 1 | 14/02/2022 | Click Here |
| Suppress Team Assignment Notifications | 2 | 14/02/2022 | Click Here |
| People Can Register on Directory Account | 3 | 14/02/2022 | Click Here |
| Look Up Configuration Items by Serial Number | 4 | 14/02/2022 | Click Here |
| Adjustment to the Login Screen | 5 | 14/02/2022 | Click Here |
| Access SLAs With Automation Rules | 6 | 14/02/2022 | Click Here |
| Automation Rules Triggered by SI Update | 1 | 06/12/2021 | Click Here |
| Enhanced Label Generation for Configuration Items (02:11) | 2 | 06/12/2021 | Click Here |
| Filter Project Tasks by Assignee | 1 | 09/11/2020 | Click Here |
| Open Projects and Changes in Self Service (1:19) | 2 | 09/11/2020 | Click Here |
| Improved Find All Feature of Automation Rules (3:21) | 3 | 09/11/2020 | Click Here |
| Track Completed Work over Time (4:49) | 4 | 09/11/2020 | Click Here |
| Subject of Change and Project in Time Entries (5:22) | 5 | 09/11/2020 | Click Here |
| Cost of Time Spent by Service (6:14) | 6 | 09/11/2020 | Click Here |
| Warning When Knowledge Article Is Not Validated (7:17) | 7 | 09/11/2020 | Click Here |
| Introducing Product Backlogs (01:39) | 1 | 14/03/2022 | Click Here |
| Update Phase of Tasks and Project Tasks (05:00) | 2 | 14/03/2022 | Click Here |
| Find Contact Information From Organizations With Automation Rules (05:42) | 3 | 14/03/2022 | Click Here |
| Support For Macedonian Language (06:37) | 4 | 14/03/2022 | Click Here |
| Limit Maximum Attachment Size (06:54) | 5 | 14/03/2022 | Click Here |
| Session Timeout for 2FA Removed on Mobile App (07:19) | 6 | 14/03/2022 | Click Here |
| Activity Monitor Reports (01:06) | 1 | 21/03/2022 | Click Here |
| Time Entries Summarized (03:37) | 2 | 21/03/2022 | Click Here |
| Support for Lithuanian Language (05:27) | 3 | 21/03/2022 | Click Here |
| SDAs Can Edit Translation Settings (05:38) | 4 | 21/03/2022 | Click Here |
| Workflow Automation Rules (00:38) | 1 | 28/03/2022 | Click Here |
| Default Personal View (01:35) | 2 | 28/03/2022 | Click Here |
| Set Out of Office For Others (02:55) | 3 | 28/03/2022 | Click Here |
| Export Selected Translations (04:46) | 4 | 28/03/2022 | Click Here |
| Updates to the Specialist Interface (00:21) | 1 | 04/04/2022 | Click Here |
| Customer Representative Can See All Requests (02:29) | 2 | 04/04/2022 | Click Here |
| Generic Automation Rules for Project Tasks (04:28) | 3 | 04/04/2022 | Click Here |
| Duplicate UI Extensions (04:53) | 4 | 04/04/2022 | Click Here |
| Filter by Organization Including Descendants (05:25) | 5 | 04/04/2022 | Click Here |
| Record Count in Donut Chart Links to Underlying Data (05:56) | 6 | 04/04/2022 | Click Here |
| Descriptions for Short URLs (06:19) | 7 | 04/04/2022 | Click Here |
| More Updates to the Specialist Interface (00:50) | 1 | 11/04/2022 | Click Here |
| Set ‘Provider Not Accountable’ Period (01:39) | 2 | 11/04/2022 | Click Here |
| Hotjar App Available in 4me App Store (05:43) | 3 | 11/04/2022 | Click Here |
| Project Assessment Fields Accessible by Automation Rules (06:18) | 4 | 11/04/2022 | Click Here |
| Update Customer Representatives with Automation Rules (06:50) | 5 | 11/04/2022 | Click Here |
| Specialist Interface Updates: Service Desk Console (00:16) | 1 | 18/04/2022 | Click Here |
| Provider Not Accountable Checkbox (02:00) | 2 | 18/04/2022 | Click Here |
| Access Child Service Instances with Automation Rules (03:14) | 3 | 18/04/2022 | Click Here |
| Access Workflows with Project Task Automation Rules (08:36) | 4 | 18/04/2022 | Click Here |
| Insert UI Extension Snippets at the Cursor (09:07) | 5 | 18/04/2022 | Click Here |
| User Interface Updates: Service Desk Console (00:19) | 1 | 25/04/2022 | Click Here |
| Session Does Not Expire When Editing (01:09) | 2 | 25/04/2022 | Click Here |
| 4me SDK for .NET v2.01 Available (02:01) | 3 | 25/04/2022 | Click Here |
| Slack Integration Available from 4me App Store (00:31) | 1 | 02/05/2022 | Click Here |
| CC4ALL Webchat Available from 4me App Store (01:52) | 2 | 02/05/2022 | Click Here |
| Boolean Operators for Automation Rule Expressions (02:18) | 3 | 02/05/2022 | Click Here |
| IDs Removed from Columns of Related Records (04:10) | 4 | 02/05/2022 | Click Here |