In this article we answer frequently asked questions about what differentiates 4me from other service management solutions.
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Watertight, not Watermelon SLA’s
The ‘Watermelon SLA’ concept is a simple graphical way of showing that many SLAs are not fit for purpose. This has been successful in getting some clear and honest messages across to the industry about expectation management, performance measurement, metrics and...
Why you need a Service Catalog
Before you consider to doing business with an organization, you first need to discover what they have to offer. You would like services and / or products to be organized and described in a way that makes sense to you, the (potential) customer. Law firms organize their...
GKN Aerospace is using 4me for IT Support
This week GKN Aerospace went successfully live with 4me to support their UK colleagues for all IT related matters. It's nice to see that this first phase of the rollout went smoothly, despite the fact the project team was not able to meet in person during this project...
BMC Helix Remedyforce Summer 2020 Release out now
BMC Helix Remedyforce Summer 2020 Release available now! The following features are available in this initial release of BMC Helix Remedyforce: Remedyforce Administration Grant record access to an approver Track the total time spent by each queue Configure a lightning...
SIAM made simple: an introduction
If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning: this article appears to contain a large number of buzzwords. Touché. SIAM has become the favourite subject of analysts, consultants and other people who...
10 frequently asked questions about KCS
KCS is a methodology that vastly improves your knowledge management results. In this blog, we answer 10 frequently asked questions about Knowledge Centered Service (KCS). Do you have a question about KCS that is not listed here? . Just contact us, we're happy to help!
The CMDB is overrated
It is a known 'fact' that you need a Configuration Management Database (CMDB) to be successful in IT Service Management. After all it is nicknamed as ‘The Single Source of Truth’ for a reason. Yes, it takes a lot of effort to set it up and maintain but in the end it...
ITSM tool selection: why you are doing it wrong
So you are ready to select a (new) ITSM tool. Your first step is defining your requirements so you ask your colleagues to list all the functionalities they need. These gather all these requirements in a large Excel sheet or document and send this to several vendors....
4me Connect 2020
The annual 4me Connect conference is scheduled for 25, 26 and 27 May. Three days of learning and networking. Your chance to meet the key players in the 4me community! Save the date and contact us for discounted entry tickets. The exact program will follow as soon as...