BMC Helix Remedyforce Summer 2020 Release out now

by | Jan 31, 2019

BMC Helix Remedyforce Summer 2020 Release available now!

The following features are available in this initial release of BMC Helix Remedyforce:

Remedyforce Administration

  • Grant record access to an approver
  • Track the total time spent by each queue
  • Configure a lightning web component to submit tickets from Salesforce Communities
  • Configure a lightning web component to view tickets from Salesforce Communities

Remedyforce CMDB

  • Clone CIs and assets
  • Enhanced user interface for the CMDB Explorer
  • Link CIs and assets with change requests from the CMDB Explorer
  • Link CIs and assets with change requests from the CMDB Explorer

Service Request Definition

  • Enhanced user interface for configuring service request definition

Self Service

  • Browse through categories with a new navigation experience for requesting a service
  • Increased window size for self help articles and submit ticket form

Remedyforce Console

  • Sort multiple columns and save the sorting settings in Remedyforce Console list view
  • Save the applied filters in Remedyforce Console list view
  • Configure service outages in Remedyforce Console
  • View actionable items list and plan your work

Others

  • Adding images to records from clipboard or through drag and drop
  • Attach and view files through the Salesforce Mobile App
  • Enhanced user interface for the Discovery Setup & Configuration tab
  • Enhanced security

 

Read more about the new released functionality in this Summer 2020 Release

Click here to see the official release schedule of the Summer 2020 Release 

 

Read more about Remedyforce

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