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Why you need a Service Catalog

Why you need a Service Catalog

Before you consider to doing business with an organization, you first need to discover what they have to offer. You would like services and / or products to be organized and described in a way that makes sense to you, the (potential) customer. Law firms organize their...

GKN Aerospace is using 4me for IT Support

GKN Aerospace is using 4me for IT Support

This week GKN Aerospace went successfully live with 4me to support their UK colleagues for all IT related matters. It's nice to see that this first phase of the rollout went smoothly, despite the fact the project team was not able to meet in person during this project...

SIAM made simple: an introduction

SIAM made simple: an introduction

If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning: this article appears to contain a large number of buzzwords. Touché. SIAM has become the favourite subject of analysts, consultants and other people who...

10 frequently asked questions about KCS

10 frequently asked questions about KCS

KCS is a methodology that vastly improves your knowledge management results. In this blog, we answer 10 frequently asked questions about Knowledge Centered Service (KCS). Do you have a question about KCS that is not listed here? . Just contact us, we're happy to help!

The CMDB is overrated

The CMDB is overrated

It is a known 'fact' that you need a Configuration Management Database (CMDB) to be successful in IT Service Management. After all it is nicknamed as ‘The Single Source of Truth’ for a reason. Yes, it takes a lot of effort to set it up and maintain but in the end it...

ITSM tool selection: why you are doing it wrong

ITSM tool selection: why you are doing it wrong

So you are ready to select a (new) ITSM tool. Your first step is defining your requirements so you ask your colleagues to list all the functionalities they need. These gather all these requirements in a large Excel sheet or document and send this to several vendors....

4me Connect 2020

4me Connect 2020

The annual 4me Connect conference is scheduled for 25, 26 and 27 May. Three days of learning and networking. Your chance to meet the key players in the 4me community! Save the date and contact us for discounted entry tickets. The exact program will follow as soon as...

Major overhaul of the Integration Service

Major overhaul of the Integration Service

Service Management applications are rarely stand-alone systems. More often than not multiple integrations with other systems or data sources are in place. We have been building, hosting and supporting these integrations for our customers as long as we can remember....

Lineas live with quality management in 4me

Lineas live with quality management in 4me

Lineas is one of the largest private rail freight operators in Europe with headquarters in Brussels Belgium and sites in several other European countries. It’s the vision of the company to offer such superior rail products and services that customers shift the...

New customer: Belgium Provence

New customer: Belgium Provence

We are proud to announce that one of the larger Belgium provinces has selected InfraVision to implement 4me as their preferred Service Management application. 4me will replace Topdesk. It is the second province in Belgium in a short period of time that discovered the...

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