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The Hague, 11 September 2023 Service Management takes on new forms, with InfraVision, JoostIT and Mproof joining forces and operating under the name onITnow! By bringing together the various expertises in IT consultancy, IT service management solutions and...
In the old days, life was simple. Service organizations were running on a yearly budget. One of the reasons this was possible was predictability of costs. It was relatively easy to predict costs of employees and assets. The rate of change in organizations was...
Last year Hutchison Ports ECT in Rotterdam went live with 4me to support their container terminal locations with IT-related requests and incidents. This 4me landscape has now been expanded to Hutchison port locations in Poland, Spain, Stockholm and the United Kingdom...
Last week BasicFit went live with 4me for both IT and Facility support for their head offices in the Netherlands, France, Spain, Belgium, and Luxembourg and for support of the more than 500 BasicFit clubs in France. During the implementation, InfraVision developed...
When it comes to service management tools, more features means better. Simply because more features provide more options and the freedom to use the tools the way you want. Sounds simple, so what is the issue here? Let's further explore this idea with a simple example,...
After a thorough selection process, the European leader in the fitness market chooses InfraVision and 4me to support not only their employees with IT but also to support their clubs throughout Europe with facilities and IT. We already started the implementation and...
In the third quarter of 2020, Ordina Belgium made the strategic decision to choose 4me as their preferred application to support their customers as well as their employees. Wim Beauprez, Practice Manager Service Experience & Excellence, stated: "We have carefully...
In the last two weeks GKN Aerospace continued their global roll-out of 4me and went live with this Enterprise Service Management solution in both the US and The Netherlands to support their employees in these region’s for all IT and HR related matters. In September...
This blog is a follow-up of a previous blog where we explained the challenges of most support organizations preparing for a shift-left initiative. As explained in that blog, the traditional tiered support model is no longer effective after a successful shift left and...
Most support organizations use a tiered support model for handling incoming requests. It all starts with level 1 (the service desk) and requests can be escalated to higher levels of support based on the complexity of the issue and the skills and knowledge of the...