BMC Helix Remedyforce Summer 2020 Release out now

by | Jan 31, 2019

BMC Helix Remedyforce Summer 2020 Release available now!

The following features are available in this initial release of BMC Helix Remedyforce:

Remedyforce Administration

  • Grant record access to an approver
  • Track the total time spent by each queue
  • Configure a lightning web component to submit tickets from Salesforce Communities
  • Configure a lightning web component to view tickets from Salesforce Communities

Remedyforce CMDB

  • Clone CIs and assets
  • Enhanced user interface for the CMDB Explorer
  • Link CIs and assets with change requests from the CMDB Explorer
  • Link CIs and assets with change requests from the CMDB Explorer

Service Request Definition

  • Enhanced user interface for configuring service request definition

Self Service

  • Browse through categories with a new navigation experience for requesting a service
  • Increased window size for self help articles and submit ticket form

Remedyforce Console

  • Sort multiple columns and save the sorting settings in Remedyforce Console list view
  • Save the applied filters in Remedyforce Console list view
  • Configure service outages in Remedyforce Console
  • View actionable items list and plan your work

Others

  • Adding images to records from clipboard or through drag and drop
  • Attach and view files through the Salesforce Mobile App
  • Enhanced user interface for the Discovery Setup & Configuration tab
  • Enhanced security

 

Read more about the new released functionality in this Summer 2020 Release

Click here to see the official release schedule of the Summer 2020 Release 

 

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