GO FOR OPERATIONAL EXCELLENCE
Support your organization with the best IT services at the lowest cost.
DO MORE WITH LESS
The right information at the right time. Automations help to minimize administration.
WORK SMARTER
Intelligently designed templates and workflows take out the guesswork and improve compliance.
BEST PRACTICES
Use what has proven to work. Focus on what really makes a difference in your organization.
ITSM SOLUTION
How do I transform from fire fighter to business enabler?
IT has become a key enabler in organizations and productivity drops instantly when IT Services are not available. Supporting your IT from a business perspective seems logical but is still challenging to implement. Tooling is not service oriented and processes are not cleverly integrated.
4me offers ITIL best practices out-of-the-box and is completely service-oriented.
Best practices, because the wheel was already invented
Don’t reinvent the wheel. No need to configure or customize your own processes. Just define your services, upload your master data and get to work.
Information you didn’t ask for (yet)
Use artificial intelligence to proactively provide the right information at the right time. Minimize the administration effort and make your support staff more efficient and productive.
Manage workload and track costs
Get insight in both your support and project workload. Manage your resources efficiently and monitor the costs of running and improving your services.
Next-level service management
More than just ITIL compliant
ITIL done right. Best practice processes that stood the test of time. Maximized process integration and automation ensure compliance and minimize effort
Templates for speed & efficiency
Take out administrative effort by creating templates for standard requests, tasks, changes and projects. Add custom fields without impacting the performance of 4me.
Reports & dashboards
Create your own dashboards using the 250+ out-of-the-box reports. Create your own filters to fine-tune your data and share the result with your colleagues or external customers or suppliers.
Related case study
DAIKIN EUROPE
On top of it!
Daikin Europe selected InfraVision to implement 4me as replacement for HP OpenView ServiceDesk. They choose 4me due to its speed, ease of use, and ability to solve real-life scenarios without the need for customization of the product. InfraVision was choosen because of their extensive experience in 4me implemention projects.
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
Tech sheet 4me
All functionalities and technical specifications of 4me in one document. Handy!