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How magical is the magic quadrant?

How magical is the magic quadrant?

‘We only want solutions that are in the Magic Quadrant on our shortlist’, a customer answered to my question how they came up with the candidates for replacing their current ITSM tool. Now I love bold statements but I love challenging them even more. So a simple next...

Feed the bots!

Feed the bots!

Mosts analysts agree that artificial intelligence (AI) and machine learning will be the next big thing in Service Management. An increasing number of vendors is looking at including virtual agent or chatbots in their solutions. The required technology is widely...

Fashionable

Fashionable

Let’s talk about fashion. Let me start with a disclaimer: I am not a fashionista, there is a good reason why I ended up in IT. Still, most of you will agree that there is a relationship between the way you dress and the kind of person you are. You must be creative...

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