BMC Helix Remedyforce Summer 2020 Release available now!
The following features are available in this initial release of BMC Helix Remedyforce:
Remedyforce Administration
- Grant record access to an approver
- Track the total time spent by each queue
- Configure a lightning web component to submit tickets from Salesforce Communities
- Configure a lightning web component to view tickets from Salesforce Communities
Remedyforce CMDB
- Clone CIs and assets
- Enhanced user interface for the CMDB Explorer
- Link CIs and assets with change requests from the CMDB Explorer
- Link CIs and assets with change requests from the CMDB Explorer
Service Request Definition
- Enhanced user interface for configuring service request definition
Self Service
- Browse through categories with a new navigation experience for requesting a service
- Increased window size for self help articles and submit ticket form
Remedyforce Console
- Sort multiple columns and save the sorting settings in Remedyforce Console list view
- Save the applied filters in Remedyforce Console list view
- Configure service outages in Remedyforce Console
- View actionable items list and plan your work
Others
- Adding images to records from clipboard or through drag and drop
- Attach and view files through the Salesforce Mobile App
- Enhanced user interface for the Discovery Setup & Configuration tab
- Enhanced security
Read more about the new released functionality in this Summer 2020 Release
Click here to see the official release schedule of the Summer 2020 Release
