ENTERPRISE SERVICE MANAGEMENT SOLUTIONS
SUPPORT YOUR WORKFORCE AND MANAGE YOUR INTERNAL AND EXTERNAL SERVICE PROVIDERS
We implement ESM and ITSM solutions for seamless collaboration between internal and external service providers.
Next-level service management
IT Service Management
Deliver services to the business and create operational excellence. Go beyond ticketing and control your service management workflows.
More about ITSM >
Enterprise Service Management
Provide one single place for employees to get help and create and execute cross-functional workflows in an easy way.
More about ESM >
Based on best practices, ready to rock
Achieve operational excellence in the shortest time possible. Best practices prevent you from reinventing the wheel and let you focus on what really matters. Define your services, dependencies, agreements and workflows and start working.
SELF SERVICE APP
One winning team. One app
Access critical information anytime, anywhere. Request support, manage workflows and complete assignments directly on your mobile device. Easy. Get notified about important messages and updates.
Trusted by leading Enterprises
With more than 200 service management implementations under our belt, we are trusted partner for service management implementations within Enterprise organizations.
Work with an experienced and passionate team of service management specialists, who know the best practices of service management in Enterprise organizations in detail.
Accelerate your journey
Achieve operational excellence in the shortest time possible. Our approach is pragmatic, reliable and focused on your goals. Service management implementation done right
SERVICE MANAGEMENT BEST PRACTICES
What our customers say
Don’t just take our word for it. Read what our customers have to say about our company and our products.
Daikin selected 4me to replace HP Openview ServiceDesk
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
From our blog
‘We only want solutions that are in the Magic Quadrant on our shortlist’, a customer answered to my question how they came up with the candidates for replacing their current ITSM tool. Now I love bold statements but I love challenging them even more. So a simple next...
Mosts analysts agree that artificial intelligence (AI) and machine learning will be the next big thing in Service Management. An increasing number of vendors is looking at including virtual agent or chatbots in their solutions. The required technology is widely...
Let’s talk about fashion. Let me start with a disclaimer: I am not a fashionista, there is a good reason why I ended up in IT. Still, most of you will agree that there is a relationship between the way you dress and the kind of person you are. You must be creative...