ENTERPRISE SERVICE MANAGEMENT
EMPOWER YOUR EMPLOYEES
ONE PLACE FOR SUPPORT
Provide all the support your employees need to be productive. One portal, one app.
Employee enablement is more than just IT support. Easily involve other supporting departments like HR and Facilities.
Create end-to-end workflows that involve multiple departments. Automate complex processes like on and offboarding.
Employees are the most valuable part of your organization. They deliver what your brand promises. So you want to support them in the best possible way to make them effective in what they do. Not only with regards to IT, but for everything they need to perform: IT, HR, finance, legal, facilities, etc.
4me delivers the collaboration platform for all your supporting departments to empower your employees.
Non-IT support often still depends on email. Get rid of those cluttered mailboxes. In 4me, clear and prioritized to do lists help to determine what needs to be dealt with first.
Create cross-departmental workflows for on and offboarding, relocations, mergers and acquisitions. Monitor progress and report on performance from a single console.
MULTILINGUAL BY DESIGN
Supporting a heterogeneous workforce is challenging. Let your employees communicate in their native language. 4me will take care of the translation in real time.
Modern organizations want to allow supporting departments to create and maintain their own environment with their own services, templates, processes and workflows. They want to present all these service in one portal to their employees and allow easy collaboration by creating cross functional workflows. 4me offers this functionality out-of-the-box. Secure, easy to implement and with a low TCO.
Related Case Study
Superior user experience
InfraVision convinced Deloitte Belgium to switch to 4me to give its employees the fastest and most user-friendly access to support for their IT services, answers to their HR questions, help with their lease cars, etc. InfraVision helped to design the complex service catalog and prepared the necessary 4me accounts to ensure that this collaboration between supporting departments takes place in a secure fashion.
Months to go live
SERVICE MANAGEMENT BEST PRACTICES
Other features you need to know about
Collaborate seamlessly with all supporting departments like IT, HR, Facilities and more. Create cross-departmental workflows for on and offboarding and relocations to boost efficiency.
Need to communicate with people that do not speak your language? Don’t worry: 4me will translate your data automatically. More than 20 languages supported already.
Collaborate without the risk of sharing too much information. 4me ensures that only relevant data is shared between collaborating parties. You are always in control of who can access your data.
One portal, one app
Get all the help you need at one place. Log a ticket, ask for help, request new software. It’s all there.
Reports and Dashboards
Create your own dashboards using the 250+ out-of-the-box reports. Create your own filters to fine-tune your data and share the result with your colleagues or external customers or suppliers.
Create complex workflows using drag-and-drop. Combine workflows with templates, automations and custom fields to fully automate your request handling, change processes and projects.